We are hiring

Are you passionate about sustainability and technology and want to make an impact by bringing sustainability into the digital future? We are looking for sustainability-platform specialists in our Customer success team in Iceland and Denmark.

Main tasks and responsibilities

• Implementation and Onboarding: Lead the implementation of Klappir's Sustainability Platform for both direct customers and sustainability consultants, ensuring a smooth and successful transition.
• Technical Support and Training: Provide comprehensive technical support, training, and troubleshooting assistance to customers and consultants on Klappir's Platform, including data management, reporting, and analytics.
• Business Relationship Management: Cultivate and maintain strong relationships with customers and consultants.
• Success Planning and Follow-up: Develop tailored success plans, track progress, and conduct regular follow-ups to ensure customers and consultants are achieving their sustainability objectives using Klappir's Platform.
• Content Development: Contribute to the creation of educational materials, such as training videos, presentations, and user guides, to enhance the user experience and promote best practices.
• Continuous Improvement: Participate in software development projects, identify areas for improvement, and contribute to the optimization of Klappir's Platform and internal processes.

Educational and qualification requirements

• Passion for Sustainability: A strong commitment to environmental and social responsibility, with a desire to drive positive change for a better world.
• Technical Expertise: Experience with software implementation, data management, and customer support. Familiarity with sustainability metrics, reporting frameworks, and ideally, Klappir's Platform is a plus.
• Problem-Solving and Analytical Skills: Ability to troubleshoot technical issues, analyze data, and provide actionable insights to clients.
• Communication and Interpersonal Skills: Excellent written and verbal communication, presentation, and interpersonal skills to effectively engage with diverse stakeholders.
• Customer Focus: A dedication to customers and consultants satisfaction, building trust, and exceeding expectations.
• Language Skills: Fluency in English. Additional proficiency in Icelandic or Danish is a plus.

What we offer

• Purpose-Driven Work: The opportunity to contribute to more sustainable future.
• Dynamic and Collaborative Team: A supportive work environment with passionate colleagues who share your commitment to sustainability.
• Growth and Development: Opportunities for professional growth and skill development in the rapidly evolving field of sustainability technology.
• Commitment to Sustainability and Equality: We are dedicated to promoting sustainability in all aspects of our business and fostering a diverse and inclusive workplace.
• Green Transport Subsidy: We encourage sustainable commuting by offering subsidies for public transportation, biking, and other eco-friendly options.
• Active Staff Association: Our strong staff association organizes various events and activities, fostering camaraderie and ensuring your voice is heard.

If you are a sustainability enthusiast with a passion for technology and the skills to empower organizations on their sustainability journey, we encourage you to apply. The application deadline is August 15, 2024. Applications must be sent to Hulda Þórhallsdóttir, hulda(at)klappir.com, CV and an introductory letter explaining the reason for the application and the qualifications of the applicant that will be useful in the job. All applications will be answered and treated as confidential.

For further information, contact Hulda Þórhallsdóttir, Customer success leader, Hulda(at)klappir.com.